Shipping times
Estimated delivery in 4–8 business days
Standard and Free Standard orders arrive in an estimated 4–8 business days in total: 1–3 business days of roasting and processing, plus 3–5 business days of carrier transit. Express orders arrive in an estimated 2–5 business days in total: 1–3 business days of processing plus 1–2 business days of transit.
Rates and delivery times
| Method | Total estimated delivery | Processing + transit | Cost |
|---|---|---|---|
| Standard | 4–8 business days | 1–3 + 3–5 business days | $7 |
| Free Standard (merchandise subtotal $40+ after discounts, before taxes) | 4–8 business days | 1–3 + 3–5 business days | Free |
| Express | 2–5 business days | 1–3 + 1–2 business days | $15 |
Free Standard shipping is exactly the same speed as paid Standard — 4–8 business days. It is never slower.
Business days are Monday to Friday, excluding holidays. All dates are estimates, not guarantees; the delivery date shown by Shopify at checkout or in emails may vary by destination and order timing.
Origen Ritual Coffee
Shipping Policy
Last updated: August 20, 2026
This Shipping Policy applies to orders placed through the Origen Ritual Coffee online store. It should be read together with our Return and Refund Policy and our Terms of Service. Nothing in this policy limits rights that cannot be waived under applicable law.
1. Shipping destinations
We currently ship only to eligible addresses in the United States. We do not offer international shipping. Available services may vary by destination, including Alaska, Hawaii, U.S. territories, P.O. boxes, and APO/FPO addresses; the options shown at checkout control.
2. Processing time
Orders are normally processed, prepared, and tendered to the carrier within 1–3 business days after payment authorization. Business days are Monday through Friday, excluding federal holidays and announced closures. Orders placed on weekends or holidays begin processing on the next business day. High-volume periods, severe weather, supply interruptions, or quality-control needs may extend processing time.
If we cannot ship within the time stated or otherwise required by law, we will notify you, provide a revised shipment date when reasonably available, and give you the option to accept the delay or cancel for a full and prompt refund as required by applicable law.
3. Shipping rates and total estimated delivery times
- Standard: $7.00. Total estimated delivery is 4–8 business days, consisting of 1–3 business days for processing plus 3–5 business days of carrier transit.
- Free Standard: available when the merchandise subtotal is $40.00 or more after discounts and before taxes. Total estimated delivery is also 4–8 business days, consisting of 1–3 business days for processing plus 3–5 business days of carrier transit.
- Express: $15.00. Total estimated delivery is 2–5 business days, consisting of 1–3 business days for processing plus 1–2 business days of carrier transit.
Processing time and carrier transit time are separate and are combined in the total estimates above. Delivery dates displayed by Shopify at checkout and in order emails may be personalized by destination and order timing. All delivery dates are estimates, not guarantees. The rates and services displayed and accepted at checkout are the rates and services that apply to the order. Promotions may have additional terms.
4. Carriers, tracking, and split shipments
We may select a reputable carrier and service appropriate for the destination and chosen delivery speed. When tracking is available, it will be sent using the contact information provided with the order. Tracking may take up to 48 hours after shipment confirmation to update.
We may divide an order into multiple packages for operational reasons. If we do, we will not charge additional shipping beyond the amount accepted at checkout unless you later request a change that creates an additional charge.
5. Customer address responsibility
You are responsible for providing a complete, accurate, and deliverable address, including apartment or unit number. Review the address before submitting the order and contact us immediately if a correction is needed. We cannot guarantee a change after processing begins or after a shipping label is created.
If a package is returned, delayed, lost, or misdelivered because of an incorrect, incomplete, inaccessible, or outdated address supplied by the customer, we may require payment of actual reshipping and carrier fees. Perishable items returned to us may not be eligible for refund if they cannot be safely resold.
6. Delivery, missing packages, and theft
A carrier delivery scan is evidence that the carrier delivered the package to the address provided. Before reporting a missing package marked delivered, check the delivery area, household members, neighbors, building management, and the carrier. Report the issue to us within 7 calendar days after the delivery scan. We will review the available tracking information and reasonably assist with a carrier inquiry or claim.
To the fullest extent permitted by law, we are not responsible for theft, loss, or damage occurring after confirmed delivery to the correct address. We do not guarantee that a carrier will approve a claim. Any replacement or refund for a package marked delivered will be determined after our review and subject to applicable law.
7. Damage, shortage, or incorrect items
Inspect the shipment promptly. If an item arrives damaged, defective, missing, or incorrect, contact us through the Contact page or the contact form available in our online store within 7 calendar days after delivery. Include the order number and clear photographs of the product, the shipping label, and all exterior and interior packaging. Keep all items and packaging until the claim is resolved. Failure to preserve evidence may prevent us or the carrier from validating a claim.
8. Delays outside our control
Carrier congestion, weather, natural disasters, public emergencies, labor actions, road closures, government action, and other events outside our reasonable control can cause delays. Expedited charges pay for the selected service and do not guarantee delivery by a specific date unless a written guarantee is expressly offered at checkout. We are not liable for consequential losses caused by a carrier delay, subject to applicable law. This section does not remove any right to cancel or receive a refund when required by law.
9. Refused, unclaimed, and returned-to-sender packages
If a shipment is refused, unclaimed, or returned to sender, contact us. We may reship after collecting actual reshipping costs. If a refund is approved instead, actual outbound shipping and carrier return fees may be deducted where permitted by law. Coffee and other perishable goods that return in a condition unsuitable for resale may not be refundable.
10. Order changes and cancellations
Submit requests immediately through the Contact page or the contact form available in our online store. We will try to help but cannot guarantee changes or cancellation after processing begins. Orders cannot be cancelled after shipment.
11. Contact
For shipping questions, use the Contact page or the contact form available in our online store. Include your order number and delivery address. Do not submit complete payment-card numbers or other sensitive financial information.