Returns and Refunds

1. Final sale products

Whole-bean coffee, ground coffee, drip coffee, and other food or beverage products are perishable consumables and are final sale. We do not accept returns or exchanges, including unopened products, because of a change of mind, taste preference, grind selection, or customer ordering error.

2. Problems we will resolve

Contact us if an order arrives damaged, defective, incomplete, incorrect, or does not arrive. These service remedies are separate from product returns.

• Damage, objective product defect, missing item, or incorrect item: report within 7 calendar days after delivery.
• Tracking marked delivered but not received: report within 7 calendar days after the carrier delivery scan.
• Package not delivered: if it has not arrived within 10 calendar days after the estimated delivery date, contact us promptly and no later than 30 calendar days after that estimated date.

3. Information required

Include the order number, a description of the problem, and clear photographs of the product, shipping label, and exterior and interior packaging when applicable. Keep the product and packaging until the claim closes. Do not return anything without written authorization.

4. Available remedies

After verification, our preferred remedy is a replacement at no additional cost. If unavailable or impractical, we may refund the original payment method or provide another remedy required by law. Origen Ritual Coffee handles carrier claims directly.

Approved refunds are submitted within 10 business days; the bank may need additional time. Original shipping is refunded when the complete order was lost, unusable because of verified damage, incorrectly fulfilled by us, or when required by law.

5. Taste and brewing

Tasting notes and flavor preferences are subjective and do not constitute a defect. Taste-based returns, exchanges, and refunds are unavailable, but we may offer brewing guidance or help select a better coffee for a future purchase.

6. Cancellations and addresses

Request cancellations or changes to quantity, product, grind, or address immediately through the Contact page. Shopify provides an automatic 15-minute cancellation window; later changes are not guaranteed and an order cannot be cancelled after shipment. We do not promise replacement or reimbursement for an incorrect address, unsafe instructions, or loss after correctly completed delivery, except as required by law.

7. Subscription cancellations

Subscriptions are “Coming soon” and no recurring charges are processed yet. When they launch, these rules apply and match Shopify.

• You may cancel future renewals without penalty before the next charge.
• Changes take effect once confirmed in your account or in writing.
• If a renewal was already charged, contact us immediately: we will attempt to stop it under the current 15-minute rule, with no guarantee once processing has started.
• An order cannot be cancelled after shipment.
• Cancelling prevents future charges but does not automatically cancel or refund an order that has already been processed.
• Coffee and drips are final sale, except for verified damage, defect, missing item, incorrect item, or carrier issues under this returns policy.

8. Contact

Questions and claims go through the Contact page. Include your name and order number. For your security, do not send complete payment-card numbers or sensitive financial information.